Mechanical Claims Adjuster - Richardson, TX

Smart AutoCare; Richardson (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Smart Autocare in Richardson, TX (in-office) seeks a Claims Adjuster for its Claims Administration team. You will verify claims, inspect repairs, and determine coverage within contract terms while coordinating with customers, inspectors, and repair facilities.

The role requires automotive repair/diagnosis experience and claims processing familiarity, with ASE certification preferred. This position emphasizes accuracy, collaboration, and adherence to company procedures.

Qualifications

• Education: High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field
• Experience: Minimum 3 years of hands-on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required
• Licensure: Current or previous ASE Certification preferred.

Responsibilities

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Skills

Parts and Labor Guide familiarity

Windows-based software knowledge

Customer service and communication

Reading and interpreting docs

Problem solving in variable scenarios

Spanish bilingual a plus

Schedule adherence

Education

High school diploma + 2 years college or equivalent

Bachelor’s degree in related field (preferred)

Tools

ASE Certification preferred

Job description

Job Summary

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Job Title

Claims Adjuster

Department

Claims Administration

Pay Grade

Choose Pay Grade

Overtime Eligibility

Non-Exempt

Date

November, 2025

Minimum Qualifications

Education: High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field

Experience: Minimum 3 years of hands‑on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required

Licensure, Certification, and/or Registration: Current or previous ASE Certification preferred.

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Adhere closely to a posted schedule