Auto Mechanical Claims Adjuster — In-Office (TX/FL)

Smart AutoCare; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Smart AutoCare seeks a Mechanical Claims Adjuster for a full-time, in-office role based in Richardson, TX or Jacksonville, FL. You will work with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage under the service contract.

The position requires a high school diploma with college coursework or equivalent, at least 3 years of hands-on automotive repair/diagnosis experience, and 1–2 years of claims processing. ASE certification is preferred.

Qualifications

• Education: High school diploma with at least two years of college or equivalent; Bachelor's degree preferred.
• Experience: Minimum 3 years hands-on automotive repair/diagnosis; 1–2 years claims processing preferred.
• Licensure/Certification: ASE certification preferred.
• Other: Strong customer service and communication skills; ability to read and interpret technical docs.

Responsibilities

• Verify claim information to determine if customer concern, diagnosis, and failure justify repair approval.
• Verify repair costs comply with industry standards.
• Verify coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Contribute to fair settlement of claims and support team objectives.

Skills

Exceptional customer service

Communication skills

Spanish bilingual a plus

Reading & interpreting documents

Problem solving

Adhere to schedule

Education

High school diploma plus 2 years college

Bachelor's degree preferred

Tools

Windows-based software

Job description

Smart AutoCare seeks a Mechanical Claims Adjuster for a full-time, in-office role based in Richardson, TX or Jacksonville, FL. You will work with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage under the service contract.

The position requires a high school diploma with college coursework or equivalent, at least 3 years of hands-on automotive repair/diagnosis experience, and 1–2 years of claims processing. ASE certification is preferred.