Mechanical Claims Adjuster - Jacksonville, FL

Smart AutoCare; Jacksonville (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Smart AutoCare is seeking a full-time Mechanical/Automotive Claims Adjuster to work in-office in Richardson, TX or Jacksonville, FL. The role interfaces with customers, inspectors, and repair facilities to determine cause, coverage, and settlement within contract terms.

Candidates should have a high school diploma with additional education or experience, and prefer 3+ years in auto repair, 1-2 years claims processing, and ASE certification. Bilingual skills are a plus.

Qualifications

• Education: High school diploma and at least two years college or equivalent; Bachelor’s preferred
• Experience: 3 years of automotive repair and diagnosis; 1–2 years claims processing preferred
• Licensure: ASE Certification preferred

Responsibilities

• Verify claim information to determine if the customer’s concern, diagnosis, and failure justify repair approval within contract terms.
• Verify repair costs within industry standards.
• Verify coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Complete a fair settlement of the claim.
• Contribute to team by accomplishing related results.
• Verify claims are processed following Smart Autocare policy and procedures.

Skills

Parts and Labor Guide familiarity

Windows-based programs

Customer service

Reading and interpreting documents

Problem solving

Spanish bilingual a plus

Adherence to schedule

Education

High school diploma + 2 years college

Bachelor’s degree preferred

ASE Certification preferred

Tools

Windows-based software

Job description

Job Summary

The Mechanical Claims Adjuster plays a critical role in our claim’s operation. This is a full-time, in-office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in our Claims Administration Department, you will be part of a dedicated team that plays a key role in our claims process. In this role, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage.

Job Title

Claims Adjuster

Department

Claims Administration

Pay Grade

Choose Pay Grade

Overtime Eligibility

Non-Exempt

Date

November, 2025

Minimum Qualifications

Education: High school diploma and at least two years college or an equivalent combination of education and experience; Preferred Bachelor’s degree in related field

Experience: Minimum 3 years of hands‑on automotive repair and diagnosis experience. 1 to 2 years of Claims processing experience preferred but not required

Licensure, Certification, and/or Registration: Current or previous ASE Certification preferred.

Supervision Exercised

Direct Indirect N/A

Typical Positions Supervised

N/A

Primary Job Functions

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Parts and Labor Guide familiarity.
• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Adhere closely to a posted schedule