Mazda Product Specialist

Crater-Lake-Mazda; Medford (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Stock Purchase Plan

Wellness Programs

Lithia Learning Center

Job summary

Crater Lake Mazda in Medford, Oregon is hiring a Product Specialist to build relationships, present vehicle features, and guide customers to the right vehicle. You’ll greet buyers, conduct product demonstrations, and develop new business while entering data into the CRM and following up on prospects.

A team-focused environment emphasizes service, integrity, and professional growth. The position offers a flexible schedule, including evenings and weekends, with pay of $20.00 per hour plus bonus

Qualifications

• 2+ years of automotive sales or customer-facing experience.
• Customer-first mindset with a positive buying experience.
• Strong communication and relationship-building skills.
• Ability to learn and present vehicle features confidently.
• Professional and reliable with collaborative attitude.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Enter customer information into the CRM accurately.
• Follow up with prospective customers using the daily plan.
• Schedule daily customer appointments.
• Assist during the write-up process for a smooth experience.
• Maintain knowledge of product info and promotions.
• Coordinate with Service after sale following process.
• Support daily customer contact activity and follow-ups.

Skills

Customer-first mindset

Communication skills

Interpersonal skills

Product presentation

Team collaboration

Education

High School diploma

Tools

CRM software

Job description

Dealership:L0317 Crater Lake MazdaCrater Lake MazdaNow Hiring: Product SpecialistPay: $20.00 per hour + bonus opportunitiesSchedule: We ask that you have open availability to support dealership operations and customer demand. You will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.Why Join Our Team?At Crater Lake Mazda, we believe buying a vehicle is an exciting, enjoyable experience—not a high-pressure one. As a Product Specialist, you'll focus on building relationships, educating customers, and helping them find the right vehicle for their lifestyle. You'll join a supportive team that values integrity, exceptional customer service, and professional growth while representing a brand known for innovative design and outstanding quality. Crater Lake Mazda is committed to creating an exceptional customer experience from the showroom to the service drive, making it a rewarding place to build your career.What You'll DoGreet customers in a prompt, friendly and professional manner.Provide professional product presentations to all customers.Offer and accompany customers on vehicle demonstration ride(s).Develop and prospect new business continuously.Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.Schedule customer appointments daily.Assist customer during write up process ensuring it is a non-confrontational experience.Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.Attend and actively participate in daily sales and training meetingsUpon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.Upon sale, introduce customer to Service department following Sales 2 Service process.Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.What You'll Bring2 or more years of experience requiredA customer-first mindset with a passion for creating a positive buying experienceStrong communication and interpersonal skills with the ability to build relationships and earn trustAbility to learn and confidently present vehicle features, technology, and benefits to customersProfessionalism, reliability, and a willingness to be part of a collaborative teamAcceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.