(Mauldin) Patient Services Representative PRN

Novant Health Urgent Care (Formerly Doctors Care); Mauldin (SC); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare provider is seeking a Patient Services Representative in Mauldin, SC. The PSR will greet patients, assist with paperwork, verify insurance eligibility, and collect co-payments. Candidates should have a high school diploma, customer service experience, and medical terminology knowledge. Effective communication skills are essential, along with a willingness to work flexible hours. This role is critical in ensuring a smooth patient experience and the overall efficiency of the front office.

Qualifications

• High School diploma or equivalency.
• Previous experience working in a patient services representative position is preferred.
• Willingness to work 12 hour shifts and weekends.

Responsibilities

• Greet patients and ensure sign-in process is completed.
• Verify patient insurance eligibility and collect co-payments.
• Answer incoming calls and schedule appointments.

Skills

Customer service experience

Effective verbal and written communication skills

Computer skills

Medical terminology knowledge

Education

High School diploma or equivalency

Job description

Overview

Title: Patient Services Representative

Location: (Mauldin) Novant Health Urgent Care

Status: PRN

Who Are We? Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

What Do You Have?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.