(Murrells Inlet) Patient Services Representative FT

Novant Health Urgent Care (Formerly Doctors Care); Murrells Inlet (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

Eligible employer under the Public Service Loan Forgiveness (PSLF) Program

Generous PTO

Health, dental, vision insurance

Flexible Spending Account

Short and Long-term Disability

Life Insurance

Job summary

A health service provider in Murrells Inlet is seeking a Patient Services Representative. This role involves greeting patients, assisting with paperwork, and ensuring the appearance of the front office. Ideal candidates will have a high school diploma, customer service experience, and be willing to work 12-hour shifts. The position offers competitive wages and numerous benefits, making it a rewarding opportunity within the healthcare industry.

Qualifications

• Customer service experience is essential.
• Knowledge of medical terminology is preferred.
• Willingness to work 12-hour shifts and weekends.
• Computer skills.
• Willing to work 12-hour shifts and weekends.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

Responsibilities

• Greets patients and assists with paperwork.
• Maintains the sign-in sheet and oversees front office appearance.
• Collects co-payments and verifies insurance eligibility.
• Balance daily postings and deposits; handle funds as required.
• File and retrieve patient charts; may need to reach overhead areas.
• Assist in training new employees and ensure compliance with policies.

Skills

Customer service experience

Computer skills

Effective verbal and written communication skills

Verbal and written communication

Education

High School diploma or equivalency

Job description

Title:

Patient Services Representative

Location:

Murrells Inlet Novant Health Urgent Care

Status:

Full-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long‑term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and oversees the overall appearance of the front office. The PSR also ensures the accuracy of patients’ demographics, enters charges into the system and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign‑in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments. Corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up‑front area.
• When needed, refers patients to the billing department for assistance after researching by center.
• Performs daily balancing (proofing / posting). Takes deposit into bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as neededEffective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.