Patient Services Representative, PRN, Forest Acres

Novant Health Urgent Care (Formerly Doctors Care); Columbia (SC); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Competitive wages

Health, dental, and vision insurance

403(b) with a 100% vested match

Continuing Education Reimbursement

Generous PTO

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is seeking a Patient Services Representative to join their team in Columbia, South Carolina. This position requires strong customer service skills as you will greet patients, assist with paperwork, and manage patient demographics and scheduling. Ideal candidates should have a high school diploma and experience in customer service.

The role offers competitive wages and a variety of benefits, including health insurance and a flexible work environment. If you're ready to make a difference in healthcare, apply today!

Qualifications

• High School diploma or equivalency.
• Customer service experience is a must.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and assist with paperwork.
• Verify patient insurance eligibility and collect co-payments.
• Maintain front office appearance and cleanliness.
• Schedule appointments and manage incoming calls.

Skills

Customer service

Medical terminology

Computer skills

Effective communication

Education

High School diploma or equivalency

Job description

Title: Patient Services Representative

Location: Forest Acres Novant Health Urgent Care

Status: PRN

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long‑term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and ensures the front office’s overall appearance. The PSR also ensures the accuracy of patient demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures the sign‑in process is completed. Informs patients of the approximate wait time and explains extended waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments, and corrects information in patient demographics and with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and maintains the waiting room and front area.
• When needed, refers patients to the billing department for assistance after research by the center.
• Performs daily balancing (proofing/posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees and maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Completes PSR career development program within the first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.