Patient Services Representative, FT, Murrells Inlet

Novant Health Urgent Care (Formerly Doctors Care); Murrells Inlet (SC); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Health, dental, vision insurance

Generous PTO

403(b) with 100% vested match

Continuing Education Reimbursement

Job summary

Novant Health Urgent Care (formerly Doctors Care) is looking for a Patient Services Representative to greet patients and assist them with paperwork in Murrells Inlet, South Carolina. The PSR is responsible for ensuring accuracy in patient demographics and handling co-payments.

This full-time position offers competitive wages, a generous benefits package, and a supportive work environment. Ideal candidates will have customer service experience and a high school diploma. Join our committed team dedicated to exceptional patient care.

Qualifications

• Customer service experience is essential.
• Knowledge of medical terminology is required.
• Effective verbal and written communication skills are necessary.

Responsibilities

• Greets patients and ensures that the sign-in process is completed.
• Verifies patient insurance eligibility and collects co-payments.
• Cleans and maintains the waiting room and front office area.
• Performs daily balancing and deposits to the bank as needed.
• Assists in training new employees and maintains compliance with training.

Skills

Customer service experience

Medical terminology knowledge

Effective verbal and written communication skills

Computer skills

Education

High School diploma or equivalency

Job description

Title

Patient Services Representative

Location

Murrells Inlet Novant Health Urgent Care

Status

Full‑Time

Sign‑On Bonuses

For a limited time, $500 Sign On Bonuses are being offered for all new PSRs in the Beach Region!

How It Works

• Employees are new hires to Novant Health Urgent Care and PT
• Qualifying employee is hired and completes their 90‑day introductory period

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia‑based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

What We Offer

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long‑term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign‑in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign‑in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co‑payments, and corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.Files charts — must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

Preferred Experience

Previous experience working in a patient services representative position.