Patient Services Representative, PRN, Forest Acres

Novant Health Urgent Cares; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

Generous PTO

403(b) with 100% vested match

Health Reimbursement Account

Short term and Long-term Disability

Life Insurance

Job summary

Novant Health Urgent Care is looking for a Patient Services Representative (PSR) in Columbia, SC. The PSR greets patients, assists with paperwork, and manages the front office to ensure a smooth operation. The role requires excellent communication skills and the ability to handle patient inquiries effectively.

This position offers competitive wages, generous PTO, and a supportive working environment. The ideal candidate will possess a high school diploma and medical terminology knowledge, willing to work 12-hour shifts and weekends.

Join our committed team and contribute to providing exceptional healthcare experiences in South Carolina.

Qualifications

• Must be willing to work 12-hour shifts and weekends.
• Ability to reflect the company's mission, vision, and values.
• Previous experience as a patient services representative is preferred.

Responsibilities

• Greet patients and assist them with paperwork.
• Verify patient insurance eligibility via telephone and collect co-payments.
• Maintain the waiting room and front office appearance.
• Handle incoming calls and schedule appointments.

Skills

Medical terminology knowledge

Effective verbal and written communication skills

Education

High School diploma or equivalency

Job description

Position: Patient Services Representative, PRN, Forest Acres

Location: Forest Acres, Columbia, SC

Job Id: 8796

# of Openings: 1

Location: Forest Acres Novant Health Urgent Care

Status: PRN

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non‑medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists them with paperwork, maintains the sign‑in sheet, and manages the overall appearance of the front office. The PSR ensures the accuracy of the patient’s demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign‑in process is completed; informs patients of the approximate wait time, including elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet; collects co‑payments and corrects information in patient demographics and with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and maintains the waiting room and front area.
• When needed, refers patients to the billing department for assistance after research by center.
• Performs daily balancing (proofing/posting), and deposits money to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up/down ladder, bend/lift overhead up to 20 lbs.
• Assists in training new employees and maintains compliance with training in Code of Conduct, time‑keeping, Sexual Harassment, Work Place Violence, OSHA/HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Medical terminology knowledge
• Willing to work 12‑hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.