Patient Services Representative, PT, Moncks Corner

Novant Health Urgent Care (Formerly Doctors Care); Moncks Corner (SC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive wages

Incentive Pay Program

Continuing Education Reimbursement

Generous PTO

Health, dental, vision insurance

Job summary

Novant Health Urgent Care (Formerly Doctors Care) is looking for a Patient Services Representative in Moncks Corner. This part-time position requires a high school diploma and customer service experience. You will greet patients, assist with paperwork, and ensure accurate insurance verification.

The ideal candidate has effective communication skills and a willingness to assist in a fast-paced environment. Join a team dedicated to providing exceptional healthcare in your community, with additional perks including health insurance and generous PTO.

Qualifications

• Customer service experience is necessary for effective patient interactions.
• Knowledge of medical terminology will improve communication with patients and staff.
• Computer skills are essential for managing patient records and scheduling.

Responsibilities

• Greet patients and assist with their paperwork and insurance verification.
• Maintain cleanliness of the front office and waiting area.
• Handle patient inquiries and appointment scheduling efficiently.

Skills

Customer service experience

Effective verbal and written communication skills

Medical terminology knowledge

Computer skills

Education

High School diploma or equivalency

Job description

Overview

Title: Patient Services Representative
Location: Moncks Corner Novant Health Urgent Care
Status: Part-Time

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient’s demographics, enters charges into the system and collects co-payments as needed.

Key Responsibilities

• Recognizes patient distress and takes action as necessary.
• Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.
• Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.
• Answers incoming calls and schedules appointments as needed.
• Cleans counters, empties trash, and cleans waiting room and up front area.
• When needed, refers patients to the billing department for assistance after researched by center.
• Performs daily balancing (proofing / posting). Takes deposit to bank as needed.
• Copies patient medical records and sends them out when requested.
• Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
• Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
• Completes PSR career development program within first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High School diploma or equivalency
• Customer service experience
• Medical terminology knowledge
• Computer skills
• Willing to work 12 hour shifts and weekends
• Willing to work at other centers as needed
• Effective verbal and written communication skills
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.