Maui Spa Experience Concierge

Accor; Wailea (HI); On-site; USD 31,000 - 45,000; Full time

Job summary

Fairmont Kea Lani on Maui seeks an Experience Coordinator to greet guests, guide them through their spa journey, and deliver exceptional service with aloha spirit. You will assist with appointments, information delivery, and payments while supporting smooth spa operations.

The role requires a friendly, detail-oriented professional with spa or hospitality experience, TB clearance, and CPR/First Aid credentials as assets. Flexible scheduling is expected.

Qualifications

• High School diploma or equivalent or vocational training.
• Aesthetics school graduation is an asset.
• Experience in hospitality/spa is an asset.
• TB clearance; CPR/First Aid is an asset.

Responsibilities

• Greet guests and assist them through their spa journey with a welcoming, attentive attitude.
• Escort guests to appointments and guide them around the spa as needed.
• Provide information about services and literature; respond to inquiries by phone or email.
• Collect payments for services and products rendered.
• Schedule treatments in spa software and manage basic admin tasks.
• Maintain reception operations and ensure the facility remains clean and well stocked.

Skills

Guest service

Communication

Multitasking

Education

High School diploma or equivalent

Aesthetics school graduate (asset)

Job description

Fairmont Kea Lani on Maui seeks an Experience Coordinator to greet guests, guide them through their spa journey, and deliver exceptional service with aloha spirit. You will assist with appointments, information delivery, and payments while supporting smooth spa operations.

The role requires a friendly, detail-oriented professional with spa or hospitality experience, TB clearance, and CPR/First Aid credentials as assets. Flexible scheduling is expected.