Seasonal Wellness Concierge - Spa & Guest Experience

Auberge Resorts Collection; Waimea/Kamuela (HI); On-site; USD 48,000 - 56,000; Part time

Job summary

Auberge Resorts Collection at Mauna Lani on the Kohala Coast of Hawaii is seeking a Wellness Coordinator to deliver exceptional spa and fitness experiences during the festive season. You will serve as the welcoming face for guests, coordinate spa reservations and inquiries, and ensure the spa desk, locker rooms and facilities are impeccably maintained.

The role requires a warm, guest-focused professional with strong customer service skills, hospitality or wellness background, and the ability to

Qualifications

• High School graduate or equivalent.
• CPR/AED and First Aid certification within 60 days of initial employment.
• Desired background in hospitality, spa and wellness, customer service, administrative and sales, office management and / or guest relations.

Responsibilities

• Greet guests with Aloha and provide personal, professional service, making sure the guests feel welcome and secure.
• Provide accurate information on current spa offerings, recommending and upselling treatments and services naturally based on the guest’s needs and desires.
• Assist guests with spa reservations, changes and cancellations via phone, email and in person.
• Opening and closing procedures checklists.
• Assist in all areas of daily Spa operation.
• Handle all billing and payments for spa services and retail transactions.
• Knowledgeable on hotel facilities and services, including hours of operation for all departments.
• Check-in guests, provide a detailed tour of the locker room facilities and issue spa lockers to those enjoying spa treatments.
• Check-in guests and provide a detailed tour of the fitness facilities.
• Maintain the highest level of cleanliness and organization in all areas of the spa desk, relaxation area, locker rooms and fitness facilities at all times.
• Ensure relaxation area, men’s and women’s locker rooms (including restrooms and showers) and fitness facilities are fully stocked with guest supplies and amenities at all times.
• Participate in training sessions, communications and planning meetings.
• Possesses ownership when handling guest complaints and concerns and shows initiative in rectifying the situation.

Skills

Customer service

Hospitality

Wellness knowledge

Administrative skills

Sales experience

Communication

Education

High School Diploma or equivalent

CPR/AED and First Aid certification within 60 days

Job description

Auberge Resorts Collection at Mauna Lani on the Kohala Coast of Hawaii is seeking a Wellness Coordinator to deliver exceptional spa and fitness experiences during the festive season. You will serve as the welcoming face for guests, coordinate spa reservations and inquiries, and ensure the spa desk, locker rooms and facilities are impeccably maintained.

The role requires a warm, guest-focused professional with strong customer service skills, hospitality or wellness background, and the ability to