Massachusetts Licensed Pharmacy Tech - PA Support

Shields Health Solutions; Oklahoma City (OK); On-site; USD 42,000 - 46,000; Full time

Job summary

Shields Health Solutions seeks a Patient Support Advocate to help patients access medications by navigating insurance, prior authorizations, and financial assistance. The role combines advocacy with pharmacy operations and data management to improve outcomes.

The candidate will collaborate with physicians, pharmacists, and care teams to ensure timely therapy, document communications, and support adherence initiatives while maintaining compliance with privacy requirements.

Qualifications

• 1 year of Pharmacy Technician experience required or preferred.
• Strong customer service and patient communication skills.
• Experience with insurance claims and prior authorizations preferred.

Responsibilities

• Facilitate medication approvals through prior authorizations with insurance companies.
• Assist patients in obtaining financial assistance to reduce cost burdens.
• Navigate pharmacy systems to enter data, adjudicate claims, and process refills.
• Document patient concerns and status updates across databases and EMR.
• Collaborate with physicians to ensure timely therapy and adherence.
• Maintain complete records of patient communications and case activity.
• Assist with insurance claims and resolve coverage issues as needed.
• Partner with pharmacists to deliver high-quality patient care.
• Provide phone support to improve medication adherence.
• Analyze information to support decision-making and problem resolution.
• Manage data within various database applications.

Skills

Customer service

Patient communication

Pharmacy Technician experience

Insurance claims

Pharmacy operations

Education

High School Diploma or GED

Massachusetts State Registered/Certified Tech (where applicable)

National certification (CPhT) preferred

Tools

Pharmacy operating systems

Job description

Shields Health Solutions seeks a Patient Support Advocate to help patients access medications by navigating insurance, prior authorizations, and financial assistance. The role combines advocacy with pharmacy operations and data management to improve outcomes.

The candidate will collaborate with physicians, pharmacists, and care teams to ensure timely therapy, document communications, and support adherence initiatives while maintaining compliance with privacy requirements.