Remote Windows Desktop Support Specialist – Maine Experience

Remote Jobs; Augusta (ME); Remote; USD 52,000 - 78,000; Full time

Job summary

Remote Jobs is seeking a Desktop Support Specialist to assist users with Windows OS and related products. The role emphasizes remote work, strong customer service, and collaborative problem solving.

Responsibilities include installing updates, remote troubleshooting, removing risky software, documenting work, and participating in team meetings. Occasional onsite travel to pick up equipment is required, with mileage reimbursement for personal vehicles.

Qualifications

• Experience with Windows OS and related products.
• Strong customer service experience.
• Ability to troubleshoot hardware/software and remote support.
• Prior experience in the State of Maine
• Knowledge of software updates and OS upgrades

Responsibilities

• Provide desktop computer support.
• Install application updates.
• Troubleshoot and remediate Operating System update failures.
• Remove unsupported or vulnerable software from end users’ computers.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Understand the installation of software patches and upgrades.
• Understand the use of remote technology and commands.
• Communicate accurate and useful status updates.
• Attend and participate in team meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.

Skills

Hardware/Software troubleshooting

Customer service experience

Windows Operating systems knowledge

Previous State of Maine experience

Job description

Remote Jobs is seeking a Desktop Support Specialist to assist users with Windows OS and related products. The role emphasizes remote work, strong customer service, and collaborative problem solving.

Responsibilities include installing updates, remote troubleshooting, removing risky software, documenting work, and participating in team meetings. Occasional onsite travel to pick up equipment is required, with mileage reimbursement for personal vehicles.