End-User IT Support Specialist – Desktop & Mobile

Digital Management Llc; Baltimore (MD); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Healthcare coverage

Wellness programs

401(k) with employer match

Career development opportunities

Job summary

DMI is seeking an End User Support Specialist I to join our managed services team in Baltimore, MD. This role focuses on delivering excellent end-user experiences by troubleshooting software, hardware, and peripherals, while configuring systems per policy and ensuring data privacy.

Responsibilities include helping with OS updates, backups, and mobility device support. Strong communication, multitasking, and documentation skills are required; local MD presence is needed.

Qualifications

• Associate degree or better in Information Technology or Computer Science.
• CompTIA A+ certification confirms entry-level IT employees’ competence in basic network communications, installations, and maintenance of computer hardware.
• Microsoft’s MCSA and Technology Associate (MTA) certifications indicate fundamental knowledge of Microsoft products.
• CCENT and CCT certifications – for routing, switching, design, network security, and wireless; may be pursued by the candidate.

Responsibilities

• Work with vendors to troubleshoot and resolve issues.
• Deliver support for desktop computers, laptops, peripherals, and mobile devices.
• Install and configure desktop hardware, software and peripherals using standard procedures.
• Assist users with problems describing the issue and guiding them through solutions.
• Train users in computer hardware and software usage, including printers and email applications.
• Maintain records of help-desk requests to monitor product health and performance.
• Answer inbound calls and chats; respond to voicemails.
• Maintain quality assurance scores.
• Support other teams with overflow work.

Skills

Attention to detail

Multitasking

Customer service

Overtime flexibility

Education

Associate degree in IT or CS

CompTIA A+ certification

MCSA and MTA certifications

MOS certifications

Job description

DMI is seeking an End User Support Specialist I to join our managed services team in Baltimore, MD. This role focuses on delivering excellent end-user experiences by troubleshooting software, hardware, and peripherals, while configuring systems per policy and ensuring data privacy.

Responsibilities include helping with OS updates, backups, and mobility device support. Strong communication, multitasking, and documentation skills are required; local MD presence is needed.