Service Desk Analyst: Maryland IT Support Engineer

Digital Management Llc; Baltimore (MD); On-site; USD 60,000 - 72,000; Full time

Job summary

DMI is seeking a Service Desk Analyst to support a large State of Maryland agency from Baltimore. This role focuses on Tier I troubleshooting for software and hardware, with on-site support of PCs and peripherals.

Qualifications include a Bachelor's in IT and 6 years of experience; certifications like A+, Network+, ITIL, and Security+ are desirable. U.S. citizenship may be required for some positions. Salary ranges start at $60,000 and go higher with experience.

Qualifications

• Bachelor’s degree in IT or related field required.
• 6+ years of relevant work experience.
• Windows PC troubleshooting and end-user support.

Responsibilities

• Provide day-to-day Tier I software and hardware support.
• Identify and deliver required PC services for end users.
• Install, test, and maintain end-user network peripherals.
• Diagnose complex PC problems and resolve on-site.
• Document incidents in MDOT and MTA ticket systems.
• Maintain inventories and update retirement logs per procedures.

Job description

DMI is seeking a Service Desk Analyst to support a large State of Maryland agency from Baltimore. This role focuses on Tier I troubleshooting for software and hardware, with on-site support of PCs and peripherals.

Qualifications include a Bachelor's in IT and 6 years of experience; certifications like A+, Network+, ITIL, and Security+ are desirable. U.S. citizenship may be required for some positions. Salary ranges start at $60,000 and go higher with experience.