Marketplaces Account Manager — Growth & Equity

Index Exchange, Inc.; New York (NY); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Paid time off and flexible schedules

Equity packages

Retirement matching

Job summary

Index Exchange, Inc. in New York, NY is seeking an Account Manager, Marketplaces to join a nimble, fast-growing team. You will nurture strategic client relationships and manage cross-functional initiatives across internal teams to deliver industry-leading programmatic solutions.

You will monitor performance, generate insights, and help drive adoption and upsells while maintaining exceptional client service and transparent communication throughout the engagement lifecycle.

Qualifications

• 3+ years of experience in an account management capacity within the programmatic advertising industry.
• Excellent written and verbal communication skills, with attention to detail and polish.
• Strong work ethic and creative mindset, willing to go the extra mile to meet client needs and deliverables.
• Proficiency in data-driven decision-making and a focus on process refinement and efficiency.

Responsibilities

• Oversee and develop relationships with strategic customers throughout the account lifecycle including onboarding, account planning, scaling and optimization.
• Drive outcomes across your book of business by monitoring and analyzing key performance trends, identifying and unlocking new opportunities based on these insights.
• Execute operational tasks such as daily performance monitoring, custom report creation, and troubleshooting.
• Collaborate with your manager to drive Index adoption and upsells by deeply understanding customer needs and product gaps.
• Utilize Salesforce, Trello, JIRA and other internal systems to ensure accurate and up-to-date account information.
• Contribute to end-to-end strategies for high-potential partners, including product implementations and improvements.
• Track, resolve, and/or escape customer issues while effectively communicating updates and managing expectations both internally and externally.

Skills

Account management

Programmatic advertising

Excel

PowerPoint

Salesforce

Looker

Trello

JIRA

Confluence

Communication

Education

Bachelor's degree

Tools

Excel

PowerPoint

Salesforce

Looker

Trello

JIRA

Confluence

Job description

Index Exchange, Inc. in New York, NY is seeking an Account Manager, Marketplaces to join a nimble, fast-growing team. You will nurture strategic client relationships and manage cross-functional initiatives across internal teams to deliver industry-leading programmatic solutions.

You will monitor performance, generate insights, and help drive adoption and upsells while maintaining exceptional client service and transparent communication throughout the engagement lifecycle.