Marketing & Guest Experience Lead

Jamul Casino; Jamul, Northern (CA, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Jamul Casino in Jamul, California seeks a dedicated team member to deliver friendly, fast service to guests and colleagues while supporting daily operations and cross‑department collaboration. The role emphasizes accurate information, courtesy, and adherence to gaming regulations to ensure a safe, enjoyable guest experience.

You will assist patrons with questions about the property and loyalty programs, manage messages and calls, and help train and coach teammates to uphold high performance.

Qualifications

• Must be at least 21 years of age.
• Shifts include nights and weekends.
• Able to multitask with strong organizational skills.
• Proficient with computer software (including MS Office) and office equipment.
• Must be able to obtain and maintain gaming licenses.

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Assist patrons with questions about the property and loyalty programs.
• Collaborate with other departments as needed.
• Plan, assign, and direct work to meet business demands for optimal operations and customer satisfaction.
• Promote programs to reward and recognize performance.
• Support Marketing in planning events and post-event analysis.
• Monitor inventory of Marketing merchandise and vouchers.
• Take and forward accurate messages from patrons.

Skills

Customer service

Organizational skills

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Multiline phone system

Office equipment operation

Job description

Jamul Casino in Jamul, California seeks a dedicated team member to deliver friendly, fast service to guests and colleagues while supporting daily operations and cross‑department collaboration. The role emphasizes accurate information, courtesy, and adherence to gaming regulations to ensure a safe, enjoyable guest experience.

You will assist patrons with questions about the property and loyalty programs, manage messages and calls, and help train and coach teammates to uphold high performance.