Elite Casino Host & Guest Experience Lead

Jamul Casino; Jamul (CA); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Jamul Casino is seeking a guest services professional to engage with guests on the casino floor, build relationships, and promote the Sweetwater Rewards program. You will represent the company with elegance, resolve issues fairly, and help drive guest retention and revenues through superior hospitality.

In this role you will monitor guest visit patterns, coordinate with service departments, and use CRM tools to manage contacts, preferences, and tasks while maintaining confidentiality and

Qualifications

• Must be at least 21 years of age.
• Bachelor’s degree or five (5) years guest service experience and/or training; or equivalent combination of education and experience.
• Minimum of one (1) year Casino Guest Service experience, including Player Development, Slots, or Table Games.
• One (1) year hosting experience with adequate guest following preferred.
• Intermediate computer knowledge; MS Office (Word, Excel, and Outlook), ACSC preferred.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems diplomatically and tactfully.
• Must maintain confidentiality and a high level of professionalism.
• Ability to write reports and business correspondence.
• Excellent oral and written communication skills.
• Ability to identify problems, collect data, analyze, and draw valid conclusions.
• Ability to interpret a variety of instructions.
• Ability to earn and maintain TiPS certification.

Responsibilities

• Represent the company professionally on the casino floor.
• Develop relationships with guests to grow the target base and increase revenues by guest retention and repeat visits.
• Resolve guest opportunities, conflicts, and complaints fairly and equitably.
• Promote Sweetwater Rewards enrollment to new guests.
• Maintain confidentiality of guest information and adhere to policies and regulations.
• Utilize CRM tools for tracking guest contacts, profile preferences, and tasks.

Skills

Guest service

Communication

Microsoft Office

Discretion

Conflict resolution

TiPS certification

Education

Bachelor’s degree

5 years guest service experience

Tools

ACSC

Job description

Jamul Casino is seeking a guest services professional to engage with guests on the casino floor, build relationships, and promote the Sweetwater Rewards program. You will represent the company with elegance, resolve issues fairly, and help drive guest retention and revenues through superior hospitality.

In this role you will monitor guest visit patterns, coordinate with service departments, and use CRM tools to manage contacts, preferences, and tasks while maintaining confidentiality and