Guest Experience Supervisor - Casino Ops

Jamul Indian Village Development Corpora; Jamul (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jamul Casino in California is seeking a Guest Services Supervisor to oversee daily operations of the guest services area, including cash cages and the Player’s Club. You will supervise staff, manage schedules, and ensure top-tier guest service while maintaining compliance with regulations.

The ideal candidate has 1+ years of supervisory experience, strong communication skills, and a commitment to service excellence. This on-site role requires flexibility across shifts to meet casino needs.

Qualifications

• High school diploma or GED required with 2+ years guest service experience.
• 1+ years supervisory experience preferred.
• Proficient in Microsoft Office; strong communication and guest-relations skills.

Responsibilities

• Supervise Guest Services staff and daily operations of cash cages and Player’s Club during shifts.
• Assist with scheduling to meet guest satisfaction and budget goals.
• Promote loyalty programs and resolve guest complaints within authority.
• Ensure compliance with regulatory and company policies and complete required paperwork.

Skills

Supervisory experience

Guest services

Cash handling

Microsoft Office & databases

Education

High school diploma/GED

2+ years guest service experience

Tools

Microsoft Office

CRM systems

Job description

Jamul Casino in California is seeking a Guest Services Supervisor to oversee daily operations of the guest services area, including cash cages and the Player’s Club. You will supervise staff, manage schedules, and ensure top-tier guest service while maintaining compliance with regulations.

The ideal candidate has 1+ years of supervisory experience, strong communication skills, and a commitment to service excellence. This on-site role requires flexibility across shifts to meet casino needs.