Marketing Change Management Strategist

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking a Marketing Strategy Senior Associate to drive people-centered change across Marketing transformation initiatives.

You will execute change workstreams, deliver stakeholder engagement, impact assessments, communications, training support, and reinforcement throughout the project lifecycle. Collaborating with senior practitioners and project teams, you will develop core deliverables, track adoption KPIs, and ensure alignment with release milestones and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of relative experience.
• Experience supporting change management, transformation, enablement, communications, or project management in a large, matrixed organization.
• Strong written and verbal communication skills; ability to produce clear, well-structured materials for multiple audiences.
• Demonstrated ability to execute core change management deliverables (stakeholder/impact analysis, readiness, comms, training support, reinforcement).
• Strong organization and project coordination skills; able to manage multiple deliverables and deadlines with attention to detail.
• Analytical comfort with surveys, adoption metrics, and basic reporting; ability to translate insights into practical actions.
• Working familiarity with digital collaboration tools and approved AI/analytics capabilities used in process improvement.
• Ability to build relationships and deliver results through influence(no direct authority).

Responsibilities

• Own and deliver defined change workstreams or components for Marketing transformation initiatives (e.g., communications, training support, readiness, stakeholder engagement).
• Apply the team’s OCM methodology and standards to create high-quality change deliverables (stakeholder analysis, impact assessment, readiness plan, comms plan/content, resistance management actions, reinforcement plan).
• Partner with project/program managers and workstream leads to align change activities to project plans, release milestones, go-live readiness, and post-launch sustainment.
• Maintain stakeholder and engagement artifacts (stakeholder maps, communication calendars, sponsor/champion plans, feedback loops) and coordinate execution with impacted teams.
• Draft and manage audience-specific communications (messages, FAQs, leader talking points, intranet content, announcements), ensuring clarity, consistency, and appropriate reviews/approvals.
• Support enablement delivery by developing and maintainingjob aids, guides, process playbooks, and learning resources; coordinate session logistics and track participation/completion as needed.
• Conduct impact and readiness assessments using interviews, surveys, and workshop inputs; synthesize findings into actionable recommendations and escalation items and identify adoption barriers and resistance themes; implement targeted mitigation tactics (office hours, targeted outreach, champion activation, feedback-driven improvements).
• Track and report change/adoption KPIs for assigned initiatives (e.g., readiness, engagement, training completion, early usage, sentiment) and recommend adjustments based on insights.
• Facilitate small-group sessions (working meetings, feedback sessions, office hours) to gather input, build understanding, and improve adoption.
• Contribute to continuous improvement of the Change Management Office by updating templates, documenting lessons learned, and sharing reusable practices across initiatives.
• Use approved digital and AI-enabled tools appropriately to improve efficiency (e.g., content drafting support, synthesis of feedback, reporting), following required controls and guidance.

Skills

Change management

Communication

Project coordination

Stakeholder engagement

Analytical thinking

AI/analytics tools familiarity

Education

Bachelor’s degree or equivalent experience

Tools

Prosci certification

Agile delivery

Collaboration tools

Job description

JPMorgan Chase & Co. in Chicago is seeking a Marketing Strategy Senior Associate to drive people-centered change across Marketing transformation initiatives.

You will execute change workstreams, deliver stakeholder engagement, impact assessments, communications, training support, and reinforcement throughout the project lifecycle. Collaborating with senior practitioners and project teams, you will develop core deliverables, track adoption KPIs, and ensure alignment with release milestones and