Strategic Change Director — Community Impact

Next Frontier Capital; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Head of Change Management within the Consumer & Community Banking/Community initiatives team to align policy, risk, and execution across Legal, Risk, Controls, and Compliance.

You will drive complex programs, develop scalable governance, and ensure clear communication for senior stakeholders. The role emphasizes collaboration across multiple teams, building accountability, and delivering measurable outcomes while supporting community-focused programs and responsible

Qualifications

• 10 years of program or project management experience
• Ability to lead, motivate, and influence stakeholders without direct authority
• Experience creating policies, procedures, or operating models in a highly regulated environment
• Strong risk and controls mindset, with experience embedding controls into processes and delivery plans
• Excellent written and verbal communication skills, including executive-level facilitation
• Experience preparing and delivering executive-level presentations that support timely decision-making
• Demonstrated ability to collaborate effectively in a fast-paced, cross-functional environment
• Strong attention to detail with follow-through on commitments and timelines
• Ability to execute against strategic priorities while managing multiple workstreams and dependencies
• Willingness to travel occasionally

Responsibilities

• Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations
• Define and implement policies, procedures, and governance to support effective execution
• Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals
• Guide cross-functional workstreams to deliver solutions with strong controls and clear communications
• Build and maintain relationships with key stakeholders across teams and leadership levels
• Prepare and deliver executive-level updates and presentations across multiple channels
• Analyze issues and constraints, then translate them into actionable solutions and decisions
• Simplify complex topics into scalable processes, playbooks, and operating routines
• Coordinate change readiness activities, including communications, training, and adoption support
• Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed
• Travel occasionally to support business needs and stakeholder engagement

Skills

Change management

Policy development

Stakeholder engagement

Risk & controls mindset

Executive communication

Cross-functional leadership

Strategic execution

Travel readiness

Job description

JPMorgan Chase & Co. seeks a Head of Change Management within the Consumer & Community Banking/Community initiatives team to align policy, risk, and execution across Legal, Risk, Controls, and Compliance.

You will drive complex programs, develop scalable governance, and ensure clear communication for senior stakeholders. The role emphasizes collaboration across multiple teams, building accountability, and delivering measurable outcomes while supporting community-focused programs and responsible