Market Leader: People-First Banking Experience

Capital One National Association; New York (NY); On-site; USD 112,000 - 126,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Education Assistance

Paid Time Off

401(k) matching up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And more!

Job summary

Capital One Brooklyn is seeking a Market Manager to coach and inspire a Branch Ambassador team, cultivating a standout guest experience across the market. You will empower staff, lead by example, and drive continuous improvement to deliver remarkable service in a reimagined banking environment.

The role emphasizes leadership with a mission, removing sales pressure to invest in team growth, and expanding digital enablement while engaging with local communities for meaningful impact.

Qualifications

• Leadership experience with coaching and developing teams.
• Proven ability to inspire and empower staff to deliver exceptional service.
• Experience in retail, sales, or banking environments is valued.

Responsibilities

• Coach Branch Ambassadors to deliver legendary guest experiences.
• Lead with an owner mindset across 1–3 branches.
• Drive digital adoption of mobile and online banking.
• Foster community engagement and volunteer initiatives.

Skills

People Management

Leadership

Customer Experience

Education

High School Diploma, GED, or Equivalent Certification

Bachelor’s Degree

Job description

Capital One Brooklyn is seeking a Market Manager to coach and inspire a Branch Ambassador team, cultivating a standout guest experience across the market. You will empower staff, lead by example, and drive continuous improvement to deliver remarkable service in a reimagined banking environment.

The role emphasizes leadership with a mission, removing sales pressure to invest in team growth, and expanding digital enablement while engaging with local communities for meaningful impact.