Market Leader: Elevate Customer Experience & Team
Capital One National Association
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Benefits offered by this job
Job summary
Capital One in Queens is seeking a Market Manager to drive the guest experience across 1–3 branches. You will coach and mentor the Branch Ambassador team, foster an inclusive culture, and lead the market with an ownership mindset.
The role emphasizes empowering people, reducing friction, and delivering legendary experiences to every customer. You will lead behavioral coaching, brand stewardship, and community involvement while leveraging digital tools to simplify interactions and improve
Qualifications
- High School Diploma, GED, or Equivalent Certification.
Responsibilities
- Coaches Branch Ambassador team to deliver exceptional customer experiences.
- Leads the market with an ownership mindset across 1–3 branches.
- Drives continuous improvement, operational excellence, and talent development.
- Empowers team to de-escalate issues and solve problems proactively.
- Leads digital adoption and guides use of Capital One tools to simplify guest journeys.
- Champions community engagement and authentic brand representation.
Skills
Education
Job description
Capital One in Queens is seeking a Market Manager to drive the guest experience across 1–3 branches. You will coach and mentor the Branch Ambassador team, foster an inclusive culture, and lead the market with an ownership mindset.
The role emphasizes empowering people, reducing friction, and delivering legendary experiences to every customer. You will lead behavioral coaching, brand stewardship, and community involvement while leveraging digital tools to simplify interactions and improve
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