Market Leader – Operations & Growth JN -072026-178439

Goodwin Recruiting; Peoria (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Company vehicle

Health, dental, and vision benefits

Paid time off and holidays

Career growth

Supportive team culture

Job summary

Goodwin Recruiting is seeking a hands-on leader to own and grow a field service operation in Peoria, IL. This role demands frontline leadership, a strong ability to manage P&L, and a track record of driving performance across multiple crews and locations.

You will be in the field daily, coaching teams, guiding sales efforts, and ensuring top-tier customer satisfaction. This position offers a competitive base with performance-based quarterly bonuses and a stable, growth-focused environment.

Qualifications

• Experience leading teams in a service, retail, or field-based environment.
• Background managing multiple locations, crews, or a mobile workforce.
• Proven ability to handle customer issues in person and de-escalate situations.
• Exposure to sales, revenue growth, or account management.
• Strong business acumen with experience owning or influencing a P&L.
• High energy, positive attitude, and a willingness to be in the field daily.
• Comfortable speaking in technical terms and working alongside technical teams.
• A natural problem solver who takes ownership and gets things done.

Responsibilities

• Lead day-to-day operations of a field service business with multiple crew members.
• Own full P&L performance: revenue, cost control, and profitability.
• Drive customer satisfaction, retention, and service recovery.
• Be present in the field, meeting customers and supporting your team regularly.
• Lead, coach, and develop team members across roles and locations.
• Partner on sales efforts and help grow the market.
• Solve problems across operations, billing, customer issues, and staffing.
• Build a strong, positive, high-performance culture.

Skills

Leadership

P&L ownership

Field service experience

Customer de-escalation

Sales exposure

Technical communication

Problem solving

Multi-location management

Job description

Role Overview

We’re looking for a hands‑on leader to take full ownership of a growing service operation. This is not a behind‑the‑desk role. It’s for someone who wants to run a business, lead from the front, and make an immediate impact. If you’ve managed multiple locations, led field teams, or run a service‑based operation, you’ll feel right at home here.

Benefits

• Competitive base salary with performance-based quarterly bonuses up to 40%
• Company vehicle provided
• Comprehensive health, dental, and vision benefits
• Paid time off and holidays
• Long‑term career growth with a stable, industry‑leading organization
• Supportive, high‑energy team culture that values performance and accountability

Responsibilities

• Lead day‑to‑day operations of a field service business with multiple crew members
• Own full P&L performance: revenue, cost control, and profitability
• Drive customer satisfaction, retention, and service recovery
• Be present in the field, meeting customers and supporting your team regularly
• Lead, coach, and develop team members across roles and locations
• Partner on sales efforts and help grow the market
• Solve problems across operations, billing, customer issues, and staffing
• Build a strong, positive, high‑performance culture

Requirements

• Experience leading teams in a service, retail, or field‑based environment
• Background managing multiple locations, crews, or a mobile workforce
• Proven ability to handle customer issues in person and de‑escalate situations
• Exposure to sales, revenue growth, or account management
• Strong business acumen with experience owning or influencing a P&L
• High energy, positive attitude, and a willingness to be in the field daily
• Comfortable speaking in technical terms and working alongside technical teams
• A natural problem solver who takes ownership and gets things done