Field Operations Manager

Blue Signal Search; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or allowance

Company phone

Paid time off

Paid holidays

Job summary

Blue Signal Search is seeking a hands-on Field Operations Manager in Tempe, AZ to own field execution and front-office operations, build a growing team, and implement disciplined processes to scale the business.

You will coach technicians and office staff, manage scheduling and dispatch, and develop SOPs for sales handoffs, field work, and documentation. If you enjoy solving operational challenges and building scalable systems, this leadership role offers visibility and impact.

Qualifications

• 3+ years in operations, field service, construction, HVAC, restoration, facilities or related management roles including supervising field staff and multiple projects.
• Strong leadership, communication, and accountability with ability to develop people.
• Experience overseeing both field technicians and office/customer service teams.
• Knowledge of scheduling, dispatch, labor management, job costing, quality control and process improvement.
• Experience developing or improving SOPs and coordinating sales-to-operations handoffs.
• Ability to lead in a fast-moving service environment with strong organizational skills.
• Proficiency with field service technology, scheduling tools, spreadsheets and reporting.

Responsibilities

• Lead daily operations across field crews and front-office support teams from intake to service completion.
• Coach and develop technicians, field leaders, and customer-facing office staff with clear expectations and accountability.
• Manage scheduling and dispatch strategy balancing staffing, project requirements, travel and equipment.
• Build and improve SOPs strengthening workflows across sales handoffs, scheduling, field execution, documentation and follow-through.
• Monitor labor, costs, productivity, quality and project performance; take corrective action as needed.
• Partner with sales to evaluate project scopes, capacity, timelines and operational feasibility.
• Maintain high standards for safety, workmanship, fleet readiness and customer experience.
• Use data and frontline observations to remove bottlenecks and build scalable operating infrastructure.

Skills

Field ops leadership

People development

Scheduling & dispatch

SOP development

Cost control

Safety standards

English/Spanish bilingual

Tools

Scheduling software

Performance reporting

Job description

Our client is a growing service organization entering an important stage of expansion and is looking for a hands-on Field Operations Manager to help build the structure, leadership, and operating discipline needed for its next chapter. This is an opportunity to take ownership of both field execution and front-office operations, develop a growing team, improve processes, and directly influence how the business scales. For a leader who enjoys developing people, solving operational challenges, and building systems rather than simply maintaining them, this role offers meaningful visibility and impact.

This Role Offers:

• Competitive salary based on experience with performance-based bonus potential.
• Company vehicle or vehicle allowance and company phone.
• Paid time off and paid holidays.
• High-impact leadership role with direct influence over people, processes, customer experience, and operational performance.
• Career growth potential alongside an expanding field service organization.

Focus:

• Lead daily operations across field crews and front-office support teams, ensuring strong coordination from customer intake through service completion.
• Coach and develop technicians, field leaders, and customer-facing office employees while reinforcing clear expectations, accountability, and professional growth.
• Manage scheduling and dispatch strategy, balancing staffing, project requirements, travel, equipment availability, and customer commitments.
• Build and improve SOPs that strengthen workflows across sales handoffs, scheduling, field execution, documentation, and operational follow-through.
• Monitor labor, job costs, productivity, quality, and project performance, taking corrective action when execution or profitability falls short of expectations.
• Partner with sales to evaluate project scopes, capacity, staffing requirements, timelines, and operational feasibility before work moves into production.
• Maintain high standards for safety, workmanship, customer experience, fleet and equipment readiness, and resolution of escalated service issues.
• Use performance data and frontline observations to remove bottlenecks, improve efficiency, strengthen team performance, and build scalable operating infrastructure.

Skill Set:

• 3+ years of operations, field service, construction, HVAC, restoration, facilities, or related management experience, including supervision of field employees and multiple simultaneous projects.
• Strong people leadership with demonstrated ability in communication, coaching, employee development, accountability, and conflict resolution.
• Experience managing both field technicians and office, customer service, scheduling, or administrative personnel.
• Working knowledge of scheduling, dispatch, job costing, labor management, quality control, and operational process improvement.
• Experience developing or improving SOPs and coordinating an effective sales-to-operations handoff.
• Strong organizational, prioritization, and problem-solving abilities with the capacity to lead effectively in a fast-moving service environment.
• Comfortable using field service technology, scheduling tools, spreadsheets, mobile applications, and performance reporting to manage operations.
• Experience in HVAC, restoration, commercial services, specialty cleaning, facilities, or another technician-driven service environment is highly valued, with bilingual English and Spanish skills considered a plus.