Field Service Manager

Portlandchristian; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Life and disability insurance

Paid time off

Opportunities for advancement

Collaborative culture that rewards高绩效

Job summary

Portlandchristian is seeking a Field Service Manager to lead a national technician network, drive high-quality service delivery, and scale field operations. The role offers leadership across distributed teams in a fast-paced tech environment.

You will oversee scheduling, performance metrics, and cross-functional collaboration with Sales, PMs, and Operations, while coaching technicians and managing costs. Willingness to travel ~2 days/week is required.

Qualifications

• Experience leading field service technicians or distributed teams.
• Strong scheduling, dispatching, and resource allocation.
• Ability to analyze performance metrics and drive improvements.
• Excellent communication, organization, and decision-making.
• Willingness to travel ~2 days/week.

Responsibilities

• Lead and manage a team of field technicians across multiple regions
• Oversee scheduling and dispatch to ensure timely and cost-effective service delivery
• Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement
• Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals
• Serve as a primary point of contact for clients, vendors, and project stakeholders
• Coach, mentor, and develop technicians to improve performance and service quality
• Conduct field visits and performance evaluations
• Support hiring and onboarding of new technicians
• Manage service-related costs, inventory, and resource allocation
• Implement training programs and certification processes for supported products
• Ensure accurate documentation and timely service order completion to support billing

Skills

Field service leadership

Scheduling & dispatch

Performance analytics

Team development

Client communication

Tools

Dispatch software

CRM

Job description

We’re seeking a Field Service Manager to lead and scale our field operations, ensuring high-quality, efficient service delivery across a national technician network. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading distributed teams, and is passionate about operational excellence and customer satisfaction.

Key Responsibilities

• Lead and manage a team of field technicians across multiple regions

• Oversee scheduling and dispatch to ensure timely and cost-effective service delivery

• Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement

• Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals

• Serve as a primary point of contact for clients, vendors, and project stakeholders

• Coach, mentor, and develop technicians to improve performance and service quality

• Conduct field visits and performance evaluations

• Support hiring and onboarding of new technicians

• Manage service-related costs, inventory, and resource allocation

• Implement training programs and certification processes for supported products

• Ensure accurate documentation and timely service order completion to support billing

Compensation & Benefits

• Competitive salary

• Medical, dental, and vision insurance

• 401(k) with company match

• Life and disability insurance

• Paid time off

• Opportunities for advancement within a fast-growing technology organization

• A collaborative culture that recognizes and rewards high performance

Required Qualifications

• Experience managing field service technicians or distributed teams

• Strong scheduling, dispatching, and resource allocation experience

• Ability to analyze performance metrics and drive improvements

• Strong communication, organization, and decision-making skills

• Willingness to travel (~2 days/week)

Preferred Qualifications

• Multi-region field service leadership experience

• Background in construction or technical service environments

• Experience working cross-functionally (Sales, Ops, PMs)

• Familiarity with service metrics and dispatching tools

Thrive is an equal opportunity employer.