Service Manager

Spectrum Search Group; Boise (ID); On-site; USD 70,000 - 100,000; Full time

Job summary

Spectrum Search Group seeks a hands-on Service Manager to oversee field operations, build high-performing teams, and drive operational excellence across multiple service lines. You will lead technicians and supervisors, manage routing, scheduling, staffing, safety, and KPIs, and ensure exceptional service delivery and customer satisfaction in a fast-paced, service-driven environment.

This Boise-based role emphasizes route-based operations, workforce planning, and strong leadership to meet

Qualifications

• 3+ years of leadership experience in field services.
• Experience managing technicians, service crews, or field staff.
• Strong operations, scheduling, and workforce planning background.
• Experience with routing, labor management, and KPI-driven performance.
• Proven ability to hire, train, and develop teams.
• Customer-focused mindset with issue-resolution skills.
• Budget management and operations performance experience.

Responsibilities

• Recruit, hire, coach, and develop field technicians and supervisors
• Build a culture focused on accountability, safety, and customer satisfaction
• Conduct performance reviews and support employee growth and advancement
• Ensure teams maintain all required certifications, licenses, and training
• Manage staffing levels to meet seasonal and operational demands
• Oversee daily operations, scheduling, routing, and workforce planning
• Monitor productivity, service quality, and technician performance
• Conduct field audits and site inspections to ensure quality standards are met
• Resolve customer concerns and ensure exceptional service delivery
• Manage equipment, fleet, inventory, and department resources

Skills

Leadership

Field operations

Scheduling

Routing

KPI management

Budget management

Customer service

Communication

Driver's license

Job description

Service Manager | Field Operations Leader

Are you a hands-on leader who thrives in fast-paced, service-driven environments? We're partnering with a growing organization seeking an experienced Service Manager to oversee field operations, develop high-performing teams, and drive operational excellence across multiple service lines.

This role is ideal for leaders with experience managing technicians, route-based operations, field service teams, lawn care, pest control, landscaping, HVAC, plumbing, electrical, facilities services, or similar service-focused organizations.

What You'll Do

Lead & Develop Teams

• Recruit, hire, coach, and develop field technicians and supervisors
• Build a culture focused on accountability, safety, and customer satisfaction
• Conduct performance reviews and support employee growth and advancement
• Ensure teams maintain all required certifications, licenses, and training
• Manage staffing levels to meet seasonal and operational demands

Drive Operational Excellence

• Oversee daily operations, scheduling, routing, and workforce planning
• Monitor productivity, service quality, and technician performance
• Conduct field audits and site inspections to ensure quality standards are met
• Resolve customer concerns and ensure exceptional service delivery
• Manage equipment, fleet, inventory, and department resources

What We're Looking For

• 3+ years of leadership experience managing technicians, service crews, or field employees
• Strong background in daily operations, production management, and workforce planning
• Experience with routing, scheduling, labor management, and KPI-driven performance
• Proven ability to hire, train, coach, and develop successful teams
• Strong customer service mindset with the ability to resolve issues quickly
• Experience managing budgets, productivity, and operational performance
• Excellent communication and leadership skills
• Valid driver's license and safe driving record