Service Manager

Spectrum Search Group; Kennewick (WA); On-site; USD 85,000 - 120,000; Full time

Job summary

Spectrum Search Group is seeking a Service Manager to oversee field operations, develop high-performing teams, and drive operational excellence across multiple service lines. This hands-on leader role focuses on managing technicians, route-based operations, and field service teams in a fast-paced, service-driven environment.

You will recruit, coach, and retain staff, ensure safety and certifications, and optimize scheduling, routing, and budgeting.

Qualifications

• 3+ years of leadership experience managing technicians, service crews, or field employees.
• Strong background in daily operations, production management, and workforce planning.
• Experience with routing, scheduling, labor management, and KPI-driven performance.
• Proven ability to hire, train, coach, and develop successful teams.
• Strong customer service mindset with the ability to resolve issues quickly.
• Experience managing budgets, productivity, and operational performance.

Responsibilities

• Recruit, hire, coach, and develop field technicians and supervisors
• Build a culture focused on accountability, safety, and customer satisfaction
• Conduct performance reviews and support employee growth and advancement
• Ensure teams maintain all required certifications, licenses, and training
• Manage staffing levels to meet seasonal and operational demands
• Oversee daily operations, scheduling, routing, and workforce planning
• Monitor productivity, service quality, and technician performance
• Conduct field audits and site inspections to ensure quality standards are met
• Resolve customer concerns and ensure exceptional service delivery
• Manage equipment, fleet, inventory, and department resources

Skills

Leadership

Operations management

Team development

Customer service

Budget management

Safety culture

Driver's license

Tools

Routing software

Scheduling software

Fleet management

Job description

Service Manager | Field Operations Leader

Are you a hands-on leader who thrives in fast-paced, service-driven environments? We're partnering with a growing organization seeking an experienced Service Manager to oversee field operations, develop high-performing teams, and drive operational excellence across multiple service lines.

This role is ideal for leaders with experience managing technicians, route-based operations, field service teams, lawn care, pest control, landscaping, HVAC, plumbing, electrical, facilities services, or similar service-focused organizations.

What You'll Do

Lead & Develop Teams

• Recruit, hire, coach, and develop field technicians and supervisors
• Build a culture focused on accountability, safety, and customer satisfaction
• Conduct performance reviews and support employee growth and advancement
• Ensure teams maintain all required certifications, licenses, and training
• Manage staffing levels to meet seasonal and operational demands

Drive Operational Excellence

• Oversee daily operations, scheduling, routing, and workforce planning
• Monitor productivity, service quality, and technician performance
• Conduct field audits and site inspections to ensure quality standards are met
• Resolve customer concerns and ensure exceptional service delivery
• Manage equipment, fleet, inventory, and department resources

What We're Looking For

• 3+ years of leadership experience managing technicians, service crews, or field employees
• Strong background in daily operations, production management, and workforce planning
• Experience with routing, scheduling, labor management, and KPI-driven performance
• Proven ability to hire, train, coach, and develop successful teams
• Strong customer service mindset with the ability to resolve issues quickly
• Experience managing budgets, productivity, and operational performance
• Excellent communication and leadership skills
• Valid driver's license and safe driving record