Market Leader, Banking Growth & Member Experience

Buckeye State Bank; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Health savings account

Life Insurance

Vision insurance

Paid time off

Disability Insurance

Employee Stock Ownership Plan

Job summary

Buckeye State Bank in Columbus, Ohio, seeks a Market Manager for the Northeast Columbus region to lead retail operations, drive revenue, and uphold service standards while aligning with bank policies. You will hire, coach, and assess staff, manage budgets, coordinate marketing, and ensure compliant lending and customer experience, with an active NMLS license depending on location.

Bachelor's degree preferred; 3+ years supervisory banking experience and 2+ years retail sales and customer service

Qualifications

• 3+ years of banking experience in a supervisory role.
• 2+ years of retail sales and customer service experience.
• Knowledge of business development loans and other bank products.
• Valid driver's license with reliable transportation.
• Current NMLS license/Active notary public.
• Bachelor’s degree in business development, finance or related fields preferred but not required.

Responsibilities

• Meet or exceed volume/production and profitability goals for the assigned market by business development and managing lending staff within the assigned market.
• Direct and oversee the production activities of the staff in the market.
• Leads implementation of the market's marketing programs to support market strategies and initiatives.
• Business development of Bank products and services referrals to other lines of business
• Serve on various Bank committees.
• Provide excellent member service to existing and potential clients and internal stakeholders.
• Create an enjoyable member experience which exceeds customary standards and service levels.
• Responsible for staff hiring, development, coaching, performance management, recognition, and disciplinary actions.
• Ability to manage a budget, analyze and interpret business financial statements and reports.
• Seamless member journey through training, developing, and leading by example.
• Based on the location within a market, may be responsible for maintaining an active NMLS license by completing all training and annual renewal requirements as required
• Responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the market.
• Maintain an overall 95% client satisfaction rating.

Skills

Leadership

Customer service

Business development

Budget management

Lending knowledge

Education

Bachelor’s degree in business development/finance or related fields

Job description

Buckeye State Bank in Columbus, Ohio, seeks a Market Manager for the Northeast Columbus region to lead retail operations, drive revenue, and uphold service standards while aligning with bank policies. You will hire, coach, and assess staff, manage budgets, coordinate marketing, and ensure compliant lending and customer experience, with an active NMLS license depending on location.

Bachelor's degree preferred; 3+ years supervisory banking experience and 2+ years retail sales and customer service