Regional Manager

Dollar Bank, FSB; Cleveland (OH); Presencial; USD 103.000 - 120.000; Jornada completa

Descripción de la vacante

The Regional Manager leads the Ohio Division's retail branch network for Dollar Bank, FSB, focusing on customer service, consultative sales, operations, and risk management. This role develops teams, ensures safety compliance, and drives business results across multiple locations.

Ideal candidates have a strong track record in retail banking leadership, at least a decade of experience, and can work evenings and Saturdays.

Formación

• Bachelor's Degree required or commensurate experience.
• 10 years of progressive leadership in retail banking or related areas.
• 3+ years leading multiple branch locations within a defined region.
• Demonstrated ability to deliver outstanding customer service.
• Proficient computer skills, math aptitude and attention to detail.
• Flexible schedule including evenings and Saturdays; valid driver’s license and reliable vehicle.

Responsabilidades

• Set the example for quality service per the Bank's standards.
• Direct growth and retention of customers through proactive efforts.
• Build a customer-service driven team contributing to Relationship Building and Operations.
• Coach and motivate branch teams with regular feedback and documented sessions.
• Represent Dollar Bank in the community and manage deposit/loan relationships.
• Lead Group Banking opportunities to meet monthly goals for the network.
• Maintain operational integrity and compliance across branches.
• Lead Relationship Building, Operational Integrity, and Customer Service goals.
• Balance risk, profitability, and customer service in all decisions.

Conocimientos

Leadership

Customer service

Communication

Time management

Sales

Team development

Driver's license

Educación

Bachelor's degree

Experience allowed in lieu of degree

Descripción del empleo

The Regional Manager is responsible for the overall administration and efficient daily operation of the retail branch network of the Ohio Division. This includes customer service, consultative sales, operations, team development, risk management, security, and safety in accordance with the Bank's objectives.

Education and Experience Requirements:

• Bachelor's Degree required. Will consider commensurate experience.
• Minimum of 10 years of progressive leadership experience in retail banking, branch operations, sales management, or related financial services environments required.
• Minimum of 3 years of experience leading multiple retail branch banking locations within a defined geographic region, including responsibility for operational performance, risk management, talent development, and business results.
• Demonstrated ability to deliver outstanding customer service.
• Proficient computer skills, math aptitude and attention to detail is a must.
• Demonstrated strong leadership skills and dependability.
• Able to work a flexible schedule including evenings and Saturdays required.
• A valid driver's license and access to a reliable vehicle is required.
• Effectively communicate and demonstrate strong time management skills as required.
• Able to work well under pressure and be able to meet deadlines.
• Able to develop a strong community presence and to enhance new and existing business opportunities.

Essential Functions:

• Consistently set the example of providing quality service as outlined in the Bank's Quality Service Statement.
• Directly impact the growth and retention of customers through proactive efforts.
• Focus on building a customer service driven team where everyone contributes to the success of the Relationship Building and Operational efforts.
• Assist the management teams in developing and motivating the team members of their branches by offering constructive feedback and positive reinforcement. This can be accomplished at regular team meetings and through individual documented coaching sessions.
• Represent Dollar Bank in the community in a professional and competent manner at all times. Is expected to manage the solvency of business deposit and loan relationships within the surrounding communities through active participation in various organizations and charitable functions.
• Takes the appropriate steps for the Branch Network to meet the established Group Banking Onsite Visit and Checking Accounts Opened goals each month. This will be accomplished by being proactive in outside calling efforts and by taking advantage all Group Banking opportunities within his market.
• Exhibit operational knowledge while upholding the operational integrity of the assigned branches by assisting the team in all areas of branch operations including Compliance.
• Lead the achievement of all Relationship Building, Operational Integrity, and Customer Service goals for assigned branches.
• Exercise sound decision-making skills as it relates to balancing risk, profitability, and customer service with every decision. Consistently lead by example, maintain professionalism and a positive attitude at all times and exercise superior leadership skills.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Compensation $103,000-$120,000