Market Grille Team Lead & Operations Manager

Hy-Vee; Springfield (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee’s Market Grille department is seeking a hands-on assistant department manager to lead daily operations and deliver high-quality food and customer service. You’ll work closely with the Department Manager, overseeing staff, production timelines, and catering efforts in a fast-paced store kitchen.

The role emphasizes team leadership, food safety, and strong communication with store leadership and customers, with opportunities for growth within the department.

Qualifications

• High school diploma or equivalent required.
• One year of similar or related experience required.
• Sanitation and food safety coursework encouraged.

Responsibilities

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every interaction a great one.
• Check daily orders, set up production timelines, and review the production list with department employees, assigning tasks for completion.
• Scan the Market Grille area for items and areas that need attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety issues, and assign tasks to staff accordingly.
• Ensure food display cases are rotated and replenished and that the proper amount of staff are on hand to meet customer needs.
• Monitor schedules, track hours for 14 and 15 year olds, and manage department overtime.
• Control inventory through constant product monitoring, rotate all perishable product with every delivery, and keep the supply area clean and orderly.
• Handle catering contracts and assist in putting together catering items, calculating portions as needed.
• Follow all food safety guidelines and ensure department employees remain in compliance.
• Handle and resolve customer issues with care and professionalism.
• Suggest ad items and in-store specials, review and order department signage, and prepare intercom messages.
• Assist with monthly inventory including posting invoices, counts, and intra and inter-store calculations.
• Order all products and supplies for the department and train employees in department duties.
• Assume management duties in the absence of the Department Manager.
• Work closely with Restaurant and Service staff and assist in other areas of the store as needed.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.

Skills

Team leadership

Customer service

Problem solving

Communication

Math skills

Time management

Education

High school diploma or equivalent

Job description

Hy-Vee’s Market Grille department is seeking a hands-on assistant department manager to lead daily operations and deliver high-quality food and customer service. You’ll work closely with the Department Manager, overseeing staff, production timelines, and catering efforts in a fast-paced store kitchen.

The role emphasizes team leadership, food safety, and strong communication with store leadership and customers, with opportunities for growth within the department.