Market Financial Center Leader (Mandarin)

NBMBAA; New York (NY); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Job summary

Bank of America seeks a back-up financial center leader to support designated markets in the absence of the center manager. You will oversee client flow, route interactions, and drive a world-class client experience, while guiding market initiatives and ensuring cohesive operations.

The role emphasizes leadership, risk-aware decision making, and the ability to balance business goals with exceptional service. Weekend hours and travel within the market may be required.

Qualifications

• Minimum one year of leadership experience (coaching, training, or motivating a work team).
• Proven customer service skills and ability to resolve problems; customer satisfaction focus.
• Strong financial acumen including reading financial reports to drive profitability.

Responsibilities

• Operates as backup financial center leader within a market.
• Manages client traffic and routing to foster client retention.
• Drives market-level initiatives and overall operational excellence.
• Coaches and develops associates; supports talent development.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Leadership Communications

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Bank of America seeks a back-up financial center leader to support designated markets in the absence of the center manager. You will oversee client flow, route interactions, and drive a world-class client experience, while guiding market initiatives and ensuring cohesive operations.

The role emphasizes leadership, risk-aware decision making, and the ability to balance business goals with exceptional service. Weekend hours and travel within the market may be required.