Market Financial Center Leader — Back-Up Manager

Bank of America; Baltimore (MD); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Market Leader to support a cluster of financial centers in designated markets in the absence of the assigned financial center manager, acting as a market-level resource. You will drive operational excellence, foster a client-centric culture, coach associates, and manage market initiatives while ensuring strong risk management and a focus on inclusion and results.

This role emphasizes collaboration with leadership to deliver consistent service, financial performance,

Qualifications

• Experience leading teams in a financial services environment is a plus.
• Strong client-focused and risk management mindset.
• Ability to drive operational excellence and process improvements.

Responsibilities

• Operates as backup financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Market Leader to support a cluster of financial centers in designated markets in the absence of the assigned financial center manager, acting as a market-level resource. You will drive operational excellence, foster a client-centric culture, coach associates, and manage market initiatives while ensuring strong risk management and a focus on inclusion and results.

This role emphasizes collaboration with leadership to deliver consistent service, financial performance,