Mandarin-Speaking Market Financial Center Manager

Bank of America; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Bank of America is seeking a capable manager to serve as backup financial center leader across designated markets. You will oversee client flow, drive operational excellence, and foster a strong client-centric culture while maintaining risk controls.

In this role you will coach staff, implement market initiatives, and collaborate with leaders to deliver consistent results and exceptional service. A strategic mindset and strong people skills are essential.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence
• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Job description

Bank of America is seeking a capable manager to serve as backup financial center leader across designated markets. You will oversee client flow, drive operational excellence, and foster a strong client-centric culture while maintaining risk controls.

In this role you will coach staff, implement market initiatives, and collaborate with leaders to deliver consistent results and exceptional service. A strategic mindset and strong people skills are essential.