Market Financial Center Leader

Bank of America; Florida; On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking an experienced leader to serve as a back-up financial center manager, coordinating client flow and coaching a team to deliver exceptional service. The role emphasizes risk-aware, profitable operations and a strong client-centric culture.

The position requires proven leadership, collaboration across levels, and the ability to work weekends or extended hours as needed within a defined market.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve goals.
• Proven customer service skills and the ability to resolve problems to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports.

Responsibilities

• Operates as a back up financial center leader within a market and manages client traffic to retain customers.
• Drives and coaches team through formalized routines to improve results.
• Creates a world class client experience and fosters a compliant risk culture.
• Manages market initiatives prescribed by market leaders and drives operational excellence.

Skills

Leadership

Coaching

Customer service

Financial acumen

Risk management

Communication

Organizational skills

Problem solving

Interpersonal skills

Time management

Education

Bachelor’s degree

High School Diploma / GED

Tools

Microsoft Office

Job description

Bank of America is seeking an experienced leader to serve as a back-up financial center manager, coordinating client flow and coaching a team to deliver exceptional service. The role emphasizes risk-aware, profitable operations and a strong client-centric culture.

The position requires proven leadership, collaboration across levels, and the ability to work weekends or extended hours as needed within a defined market.