Market Financial Center Leader | Backup Manager

NBMBAA; Bellingham (WA); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a capable leader to serve as backup financial center leader across designated markets. You will oversee client flow, coach staff, drive market initiatives, and ensure operational excellence while fostering a strong client-centric and risk-aware culture.

The role requires leadership experience, strong communication, and the ability to balance service quality with business results across multiple centers. Flexibility for occasional travel and extended hours is expected.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others, build relationships and provide personalized service.
• Strong organizational skills with the ability to manage multiple responsibilities and deliver results.
• Strong communication skills (verbal, non-verbal, written and presentation) and active listening.
• Proficiency in computer skills and programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence.
• This position may also have responsibilities for managing associates.

Skills

Leadership experience

Influence & collaboration

Customer service

Financial acumen

Risk management

Interpersonal skills

Organization

Communication

Computer skills

Travel flexibility

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree (related field)

Tools

Microsoft Office

Job description

Bank of America is seeking a capable leader to serve as backup financial center leader across designated markets. You will oversee client flow, coach staff, drive market initiatives, and ensure operational excellence while fostering a strong client-centric and risk-aware culture.

The role requires leadership experience, strong communication, and the ability to balance service quality with business results across multiple centers. Flexibility for occasional travel and extended hours is expected.