Market Financial Center Leader: Client Experience & Ops

Bank of America; Santa Clara (CA); Vor Ort; USD 72.000 - 92.000; Vollzeit

Benefits dieser Stelle

Industry-leading benefits

Paid time off

Zusammenfassung

Bank of America is hiring for a leadership role supporting a cluster of financial centers in designated markets. The position acts as a back up market leader, focuses on client routing, retention and coaching to drive business results.

Responsibilities include ensuring operational excellence, fostering a client-centric and compliant culture, and implementing market initiatives while partnering with center managers. Requires weekend hours and travel within the market.

Qualifikationen

• Minimum 1 year of leadership experience through coaching, training or motivating a team.
• Proven ability to influence and collaborate with others to achieve goals.
• Strong customer service skills and the ability to resolve problems independently to ensure satisfaction.
• Strong financial and business acumen including interpretation of financial reports to drive profitability.
• Proven track record balancing risk and making sound decisions while hitting business goals.
• Strong interpersonal and communication skills with the ability to engage others.
• Excellent organizational skills to manage multiple responsibilities and deliver results.
• Proficient in Microsoft Office and standard computer skills.
• Willingness to work weekends and travel within the market.

Aufgaben

• Operates as a back up financial center leader within a market.
• Manages client traffic, routing clients and fostering retention.
• Manages business results through formal management routines and coaching.
• Creates a world class client experience environment.
• Executes market-level initiatives prescribed by market leaders.
• Drives operational excellence across the center.

Kenntnisse

Leadership

Coaching

Customer service

Financial acumen

Risk management

Communication

Time management

Problem solving

Ausbildung

High School Diploma or GED

Bachelor's Degree in related field

Jobbeschreibung

Bank of America is hiring for a leadership role supporting a cluster of financial centers in designated markets. The position acts as a back up market leader, focuses on client routing, retention and coaching to drive business results.

Responsibilities include ensuring operational excellence, fostering a client-centric and compliant culture, and implementing market initiatives while partnering with center managers. Requires weekend hours and travel within the market.