Market Financial Center Leader

Bank of America; Salem (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Bank of America is seeking a Market Financial Center Leader who will back up a designated financial center and drive client-centric service and operational excellence. You will coach staff, manage client flow, and contribute to market initiatives to sustain growth.

Responsibilities include leading teams, ensuring profitability, and maintaining risk controls while delivering a world class client experience in a fast-paced banking environment.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Ability to influence and collaborate with others outside reporting lines to reach goals.
• Strong customer service skills and problem resolution abilities.
• Financial acumen including interpreting reports to drive profitability.
• Balanced risk decisions while meeting business goals.
• Excellent communication and organizational skills with multi-tasking ability.
• Proficiency in Microsoft Office and standard programs.

Responsibilities

• Operates as back up financial center leader within a market and engages clients.
• Manages client traffic and drives retention through effective routing and service.
• Delivers results via formal management routines and coaching.
• Creates a world class client experience environment and drives operational excellence.
• Coordinates market initiatives and fosters a risk-aware culture.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Risk Management

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Bachelor’s Degree

Job description

Bank of America is seeking a Market Financial Center Leader who will back up a designated financial center and drive client-centric service and operational excellence. You will coach staff, manage client flow, and contribute to market initiatives to sustain growth.

Responsibilities include leading teams, ensuring profitability, and maintaining risk controls while delivering a world class client experience in a fast-paced banking environment.