Market Financial Center Leader - Client Experience & Ops

Bank of America; Chantilly (VA); Vor Ort; USD 72.000 - 92.000; Vollzeit

Benefits dieser Stelle

Benefits eligible

Zusammenfassung

Bank of America in Chantilly, VA is seeking a leadership-focused role to back up market leadership and drive client-centric operations. You will oversee client flow, coach teams, and manage market-level initiatives while ensuring profitability and risk control.

The position requires managing multiple responsibilities, strong communication, and weekend/extended hours as needed. Competitive benefits and a stable, in-office culture are highlighted in the posting.

Qualifikationen

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Proven customer service skills and the ability to resolve problems independently or elevate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market

Aufgaben

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Kenntnisse

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree in related field

Jobbeschreibung

Bank of America in Chantilly, VA is seeking a leadership-focused role to back up market leadership and drive client-centric operations. You will oversee client flow, coach teams, and manage market-level initiatives while ensuring profitability and risk control.

The position requires managing multiple responsibilities, strong communication, and weekend/extended hours as needed. Competitive benefits and a stable, in-office culture are highlighted in the posting.