Financial Center Lead – Client Experience & Operations

Bank of America; Virginia Beach (VA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Bank of America in Virginia Beach is seeking a Financial Center Manager to lead operations, ensure teller line efficiency, and uphold policy adherence. You will partner with senior leaders to drive daily performance and client satisfaction.

The role requires strong leadership, collaboration, and the ability to work weekends or extended hours as needed. This position offers in-office work with some flexibility depending on role and business needs.

Qualifications

• High School Diploma or GED required.
• Strong work ethic with client-focused mindset.
• Ability to learn and adapt to bank systems and regulations.

Responsabilités

• Oversees teller line operations and policy adherence.
• Leads and coaches center staff for performance.
• Drives client retention through exceptional service.
• Implements market initiatives and aligns with leadership.

Connaissances

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Formation

High School Diploma / GED

Description du poste

Bank of America in Virginia Beach is seeking a Financial Center Manager to lead operations, ensure teller line efficiency, and uphold policy adherence. You will partner with senior leaders to drive daily performance and client satisfaction.

The role requires strong leadership, collaboration, and the ability to work weekends or extended hours as needed. This position offers in-office work with some flexibility depending on role and business needs.