Market Financial Center Leader - Client Experience & Ops

Bank of America; Baltimore (MD); On-site; USD 72,000 - 90,300; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Resources for well-being

Job summary

Bank of America is seeking a Financial Center Leader in Baltimore to support a cluster of centers in the absence of the center manager. Responsibilities include managing client traffic, creating an inclusive team, and driving operational excellence.

This role requires a High School Diploma and offers a salary range of $72,000 to $90,300 annually. Additionally, it comes with industry-leading benefits focused on well-being.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic and foster client retention.
• Create a world-class client experience environment.
• Drive operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Leader in Baltimore to support a cluster of centers in the absence of the center manager. Responsibilities include managing client traffic, creating an inclusive team, and driving operational excellence.

This role requires a High School Diploma and offers a salary range of $72,000 to $90,300 annually. Additionally, it comes with industry-leading benefits focused on well-being.