Market Financial Center Manager - Baltimore Market

Bank of America; Baltimore (MD); On-site; USD 72,000 - 90,300; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Resources for well-being

Job summary

Bank of America is seeking a Financial Center Leader in Baltimore to support a cluster of centers in the absence of the center manager. Responsibilities include managing client traffic, creating an inclusive team, and driving operational excellence.

This role requires a High School Diploma and offers a salary range of $72,000 to $90,300 annually. Additionally, it comes with industry-leading benefits focused on well-being.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic and foster client retention.
• Create a world-class client experience environment.
• Drive operational excellence.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Job Description

Bank of America is looking for a Financial Center Leader to support a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.

Responsibilities

• Operate as a backup financial center leader within a market
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention
• Manage business results through formalized management routines and coaching
• Create a world class client experience environment
• Manage market-level initiatives prescribed by market leaders
• Drive operational excellence

Managerial Responsibilities

• Opportunity & Inclusion Champion: create an inclusive team where members are treated fairly and respectfully
• Manager of Process & Data: demonstrate and expect process knowledge, data‑driven decisions, simplicity and continuous improvement
• Enterprise Advocate & Communicator: deliver clear and concise messages that motivate, convey the “why” and connect contributions to business results
• Risk Manager: lead and encourage the identification, escalation and resolution of potential risks
• People Manager & Coach: know and develop team members through coaching and feedback
• Financial Steward: manage expenses and demonstrate an owner’s mindset
• Enterprise Talent Leader: recruit, onboard and develop talent, and support talent mobility for career growth
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Work Schedule

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay

Pay range: $72,000.00 – $90,300.00 annualized salary, base salary only (not incentive eligible)

Benefits

Benefits eligible: industry‑leading benefits, paid time off, resources and support for physical, emotional and financial well‑being

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