Market Financial Center Leader (Backup & Growth)

Bank of America; Hillsboro (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Market Leader to support a cluster of financial centers, acting as a back-up leader and driving client-centric service and operational excellence. The role emphasizes managing a team, guiding day‑to‑day operations, and fostering a strong risk-aware culture.

The position requires leadership experience, customer service skills, and financial acumen to drive profitability while balancing risk. Occasional travel to different centers within the market is expected.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal and communication skills and ability to engage others in dialogue and build relationships.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.

Skills

Leadership experience

Customer service

Communication skills

Financial acumen

Risk management

People management

Coaching

Process orientation

Office software

Tools

Microsoft Office

Job description

Bank of America is seeking a Market Leader to support a cluster of financial centers, acting as a back-up leader and driving client-centric service and operational excellence. The role emphasizes managing a team, guiding day‑to‑day operations, and fostering a strong risk-aware culture.

The position requires leadership experience, customer service skills, and financial acumen to drive profitability while balancing risk. Occasional travel to different centers within the market is expected.