Market Financial Center Leader - Backup Manager for Client

Bank of America; Flushing (MI); On-site; USD 72,000 - 92,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is recruiting for a leadership role in the United States market, supporting a cluster of financial centers as a market-level resource. The position emphasizes building a client-centric culture, coaching teams, and driving profitability while balancing risk.

The role requires weekend work and travel within the market. The ideal candidate will have proven leadership and customer service skills, strong financial acumen, and excellent communication, organizational, and

Qualifications

• Leadership experience demonstrated through coaching, training and motivating a work team.
• Ability to influence and collaborate across reporting lines to achieve goals.
• Proven customer service skills and ability to resolve problems or escalate as needed.
• Strong financial and business acumen with experience interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving goals.
• Strong interpersonal and communication skills and ability to engage others in dialogue.
• Strong organizational skills with ability to manage multiple responsibilities and delegate.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Willingness to work weekends and travel within the defined market.

Responsibilities

• Operates as a back up financial center leader within a market.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Skills

Coaching

Leadership

Customer Service

Communication

Problem Solving

Time Management

Team Building

Financial Acumen

Education

High School Diploma

Bachelor’s Degree

Tools

Microsoft Office

Job description

Bank of America is recruiting for a leadership role in the United States market, supporting a cluster of financial centers as a market-level resource. The position emphasizes building a client-centric culture, coaching teams, and driving profitability while balancing risk.

The role requires weekend work and travel within the market. The ideal candidate will have proven leadership and customer service skills, strong financial acumen, and excellent communication, organizational, and