Market Director, Consumer Banking Growth & Experience

JPMorgan Chase; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase in Charlotte, NC seeks a Market Director of Banking in Consumer Bank to lead a world-class customer experience and strategize growth of deposits and banking business. You will coach Branch Managers and oversee market performance, ensuring a culture of excellence and strong customer service within the community.

The role emphasizes developing talent, collaborating with Wealth Management, Business Banking, and Home Lending, and mitigating risk with a focus on compliant operations

Qualifications

• 5+ years in branch management or related leadership roles.
• High school diploma or GED (or foreign equivalent).
• Proven ability to coach high-performing sales teams.
• Ability to tailor education to market needs.
• Strong relationship-building with multiple lines of business.

Responsibilities

• Manages and coaches branch managers to engage customers and address escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Leadership

Coaching

Relationship building

Strategic planning

Communication

Education

High school diploma or GED

Job description

JPMorgan Chase in Charlotte, NC seeks a Market Director of Banking in Consumer Bank to lead a world-class customer experience and strategize growth of deposits and banking business. You will coach Branch Managers and oversee market performance, ensuring a culture of excellence and strong customer service within the community.

The role emphasizes developing talent, collaborating with Wealth Management, Business Banking, and Home Lending, and mitigating risk with a focus on compliant operations