Market Director, Banking & Customer Growth

JPMorgan Chase & Co.; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience and drive growth across deposits and banking services in the Pittsburgh market.

You will coach Branch Managers, strategize market growth, and collaborate with Chase Wealth Management, Business Banking, and Home Lending to expand opportunities, while ensuring risk and compliance across the market.

Qualifications

• 5+ years of Branch management or related leadership experience.
• Proven track record of coaching and developing high performing sales teams.
• Ability to translate knowledge of financial markets and economic trends into customer strategies.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Branch management

Leadership

Coaching

Relationship building

Financial markets knowledge

Customer education

Proactive problem solving

Cross-functional collaboration

Credit knowledge

Education

High school degree, GED, or foreign equivalent

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience and drive growth across deposits and banking services in the Pittsburgh market.

You will coach Branch Managers, strategize market growth, and collaborate with Chase Wealth Management, Business Banking, and Home Lending to expand opportunities, while ensuring risk and compliance across the market.