Market Banking Director: Lead Customer Experience & Growth

Aumni; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, grow deposits and banking business, and coach branch managers across the Charlotte market.

In this role you will drive strategies to achieve financial metrics, partner with Wealth Management, Business Banking and Home Lending, and ensure a culture of excellence with a strong focus on risk management and compliance.

Qualifications

• 5+ years of Branch management or other related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends.
• Ability to identify needs of market segment in order to tailor proactive customer education.
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely.
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency.
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review

Skills

Branch leadership

Coaching teams

Customer experience

Strategic planning

Risk and compliance

Financial acumen

Education

High school diploma or GED

College degree preferred

Job description

Chase is seeking a Market Director of Banking in Consumer Bank to lead a world-class customer experience, grow deposits and banking business, and coach branch managers across the Charlotte market.

In this role you will drive strategies to achieve financial metrics, partner with Wealth Management, Business Banking and Home Lending, and ensure a culture of excellence with a strong focus on risk management and compliance.