Market Director, Banking Growth & Customer Experience

JPMorgan Chase & Co.; Baton Rouge (LA); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in Baton Rouge seeks a Market Director of Banking in Consumer Bank to lead world-class customer experience, grow deposits and banking business, coach Branch Managers, and oversee market performance.

You will collaborate with Chase Wealth Management, Business Banking and Home Lending to expand cross-sell and ensure a high standard of service for the community. The role requires strong leadership, strategic thinking, and a track record of driving results across multiple lines

Qualifications

• 5+ years of branch management or related leadership experience.
• High school degree, GED, or foreign equivalent.
• Proven track record of coaching and developing high-performing sales teams.
• Ability to identify market needs to tailor proactive customer education.
• Demonstrated ability to build relationships and collaborate remotely across lines of business.
• Entrepreneurial mindset with urgency and initiative.
• Experience with consumer and commercial credit knowledge and financial planning.

Responsibilities

• Manages and coaches branch managers to engage customers and address escalations.
• Develops best practice techniques for coaching, reviewing business, cooperation and ensuring compliance.
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth.
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management.
• Leads integration with partners from Chase Wealth Management, Business Banking and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans.
• Manages the market to ensure an excellent customer experience and deploy resources to optimize market performance.
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business review.

Skills

Coaching

Leadership

Relationship building

Strategic thinking

Education

High school degree or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Baton Rouge seeks a Market Director of Banking in Consumer Bank to lead world-class customer experience, grow deposits and banking business, coach Branch Managers, and oversee market performance.

You will collaborate with Chase Wealth Management, Business Banking and Home Lending to expand cross-sell and ensure a high standard of service for the community. The role requires strong leadership, strategic thinking, and a track record of driving results across multiple lines