Marine Service Concierge: Customer Care & Scheduling

Legendary Marine - Destin; Destin (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Legendary Marine - Destin is seeking a Service Advisor to deliver exceptional customer service at our Destin store in Florida. You will coordinate service work, process repairs and manage internal and warranty orders to keep a steady workflow.

You will write clear customer communications, gather necessary details, and work with technicians and the service manager to improve efficiency and customer satisfaction. The role is full-time and office-based at the dealership.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build and maintain customer relationships.
• Ability to manage service schedules and appointments.
• Ability to prioritize tasks in a fast-paced environment.
• Detail-oriented with accurate documentation and reporting.
• Efficient in managing workflow and ensuring customer expectations are met.

Responsibilities

• Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Maintains repair records for use in supervision or control.
• Manages technician’s workflow and schedules assigned repair orders appropriately.
• Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval.
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
• Helps to maintain the flow and distribution of supplies and parts; assist in determining the type of materials, supplies, machinery, equipment or tolls to be used or parts to be bought, stocked, and sold.
• Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Obtains warranty or service contract approvals in a timely manner.
• Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
• Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
• Participates in the appraisal of technician productivity and efficiency for the purpose of recommending promotions or other changes in status; assists in interviewing, selecting, and training of technicians.
• Monitor and implement legal compliance measures.

Skills

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Documentation

Workflow management

Education

High school diploma or equivalent

Job description

Legendary Marine - Destin is seeking a Service Advisor to deliver exceptional customer service at our Destin store in Florida. You will coordinate service work, process repairs and manage internal and warranty orders to keep a steady workflow.

You will write clear customer communications, gather necessary details, and work with technicians and the service manager to improve efficiency and customer satisfaction. The role is full-time and office-based at the dealership.